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Manufacturer of natural & lab-grown melee diamonds · Factory direct from Surat, IndiaNatural & lab-grown melee · Factory direct
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Refund policy

Returns & Refunds

Every Melee House diamond is a natural stone that we have checked before it ships. Because loose diamonds, and melee in particular, can be swapped or mixed once a parcel is opened, our return rules are stricter than a typical online store. Please read this policy before you order.

Return Window

You may request a return within 7 calendar days of delivery. The window starts on the delivery date shown by the carrier, not the order date. Requests sent after 7 days cannot be accepted.

What Can Be Returned

  • Parcels returned unopened, with our tamper-evident seal intact and in the original packaging.
  • Single stones (including one-of-a-kind salt and pepper diamonds) returned unused, unset, and in the same condition you received them, in the original stone paper or box.
  • All paperwork must come back with the item, including any grading certificate and the invoice.

What Cannot Be Returned (Final Sale)

  • Melee parcels or lots that have been opened, resealed, counted out, or partially used.
  • Calibrated, matched, or sorted lots made or picked to your specifications.
  • Custom-cut, recut, or special-order stones, and any stone you asked us to source for you.
  • Any stone that has been set, mounted, re-polished, or altered.
  • Grading certificate fees, and shipping charges paid on the original order.
  • Items that do not pass our return inspection (see below).

How to Start a Return

  • Email info@meleehouse.com within the return window with your order number and the reason for the return.
  • We will reply with return instructions and the address to ship to. Please do not send anything back until we have approved the request.
  • Ship the item fully insured with a tracked service. You remain responsible for the parcel until it reaches us.

Return Shipping

Return shipping, insurance, and any export or import paperwork are paid by the customer unless the return is due to our error.

Inspection

When your return arrives, we check the seal, count and weigh the stones, and screen them to confirm they are the same natural diamonds we shipped. If anything does not match (wrong count or weight, different stones, lab-grown or simulant stones, damage), the return will be refused and the item sent back at your expense.

Refunds

  • Approved refunds go back to the original payment method. We email you when the refund is issued.
  • Your bank or card issuer usually takes 2 to 10 business days to post it.
  • Original shipping charges, certificate fees, customs duties, import taxes, and broker fees are not refundable. Ask your local customs authority whether duties can be reclaimed.
  • Because prices are in USD, the amount you see on your statement may differ due to currency exchange rates or bank fees. We are not responsible for these differences.

Damaged, Wrong, or Missing Items

If your parcel arrives damaged, is not what you ordered, or the count or weight looks wrong, email us within 48 hours of delivery with photos or video of the unopened and opened parcel. We will investigate and arrange a replacement or refund where we are at fault.

Order Cancellations

You can cancel an order for a full refund any time before it ships by emailing us. Once an order has shipped it cannot be canceled, and the return policy above applies. Unpaid orders (for example, a pending wire transfer) are automatically canceled after 2 business days.