Frequently asked questions
Quick answers about ordering, our diamonds, certificates and shipping. Still unsure? Contact us.
Ordering
Can I buy a single stone?
Yes. On loose-stone products choose Per stone and enter any quantity from 1. Choose Per carat to buy by weight.
What is the difference between Shop by carat and Shop by pieces?
Shop by carat lists loose stones you can buy in any quantity. Shop by pieces lists ready packs of 10, 25, 50 or 100 stones of one size and grade.
How do I find my size?
Match the diameter in millimeters to your setting. The size chart lists every size with its approximate weight per stone and stones per carat.
Do you offer wholesale pricing?
Yes. For larger parcels, standing orders or custom sorting, apply for a trade account.
Our diamonds
Do you sell natural or lab-grown diamonds?
Both. Every product is clearly labeled as natural or lab-grown. The two are cut, stored and packed separately and never mixed in a parcel.
How do you keep natural parcels free of lab-grown stones?
Natural melee is screened with diamond verification equipment before it is listed and again before it ships.
Are the diamonds treated?
No. Our white melee is untreated. Any treated color stones are named as such on the product page.
How consistent is the sizing?
Each parcel is sieved to its listed size. Weights per stone are approximate because they depend on cut proportions.
Certificates
Can I get a certificate?
Yes. Tick Add grading certificate on the product page. It costs $20 per carat, with a $20 minimum for orders under 1 ct. What's included.
Shipping & returns
How much is shipping?
Every parcel ships insured and tracked from Surat, India: Standard $50 or Express $150. See the shipping policy.
Who pays import duties?
Import duties and taxes are set by your country and paid by the buyer on delivery.
Can I return my order?
Unused stones in the original sealed parcel can be returned. Read the return policy and contact us before sending anything back.